Nirikin Reviewer

Nirikin Reviewer is the most flexible, adaptable transaction processing QA workflow and collaboration tool you will find. We put the control into the hands of the QA teams that need to accommodate ever changing business environments. The "Low code, no code" configurability approach will avoid a multitude of change order requests to the systems teams or vendor parntners. There is no limit to business function or operating environment that can be audited with Nirikin Reviewer. You will always know where you stand in meeting monthly requirements and quality performance.

Sampling and case intake

The basis for all transaction quality assurance is defining the universe of retrospective data needed for review. Nirikin recognizes that each business function or area will have its own unique sampling and field requirements. Nirikin Reviewer allows the QA teams to define the fields and how they are used in the review. Automation takes care of the rest.
  • Criteria based sampling of Transaction Data for QA
  • Configurable Field definitions and pull throughs
  • Import Alternatives
  • Automated uploads
  • User Initiated and Individual Case Loads
  • Realtime File Load reporting

Workstream setup for your Quality program

The “low code, no code” approach to the Nirikin Reviewer platform puts the power of configuration in the hands of the business area. Within just a few hours, very complex workstreams, checklists, and users can be defined with certainty. Changes are easily made to any configuration. Literally create hundreds of Quality templates ready to be scored for any function in your operations.
  • Define Workstream Parameters like TAT, Cases per Hour, Replacement Reserves, Case Bypass, Reporting Categories
  • Easy Replicate Workstreams
  • Customize the Checklist
  • Options for Checklist Scoring
  • Upload Work Instruction for each Workstream

Workflow and inventory management for your Quality teams

Nirikin Reviewer gives your team the ability to plan their work and work their plan. An organized production approach to managing hundreds or thousands of cases each month will lead to efficient, effective, consistent completion of all monitoring and auditing requirements. This efficiency will drive down the direct costs of Quality Assurance.
  • Auto Case Assignment
  • Inventory Tracking
  • Bulk and Individual Case Reassignment Capabilities
  • Case Bypass, Void and Reopen Capabilities
  • Meet all of your monthly QA and Monitoring Requirements

Collaboration and calibration

Delivering consumable feedback on errors or issues with communication flows that identify root cause creates real value from the Quality Programs. With Nirikin Reviewer, the Quality, Operations, and Systems teams can readily determine if it is processor error or a systemic issue that needs remedy. With customized error categories or hashtag reporting, there are many ways to Inspect, Identify, and Improve.
  • Transparency and visibility across the organization
  • ATA (Audit the auditor) Capability
  • Realtime Feedback for Operations
  • Error Correction Processes
  • Hashtag Functionality

Reporting and analytics

Nirikin Reviewer provides measures for QA inventory management, QA productivity, calibration of audit the auditor results, feedback on file loads, processor accuracy scores and more. The data and insights gathered from scored checklists are the basis for analytics that identify real application or operating gaps .
  • Overall Error Rates by Workstream, By Ops Team, By Processor
  • Overall Productivity, Inventory Completed, % Completed
  • Current Inventory on Hand, TAT and Case Duration
  • Consistency in Scoring – Audit the Auditor
  • Backend Reporting Database for BI Tool Consumption and Deeper Analytics

Nirikin Reviewer - A better way to do QA!

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